Privacy Policy

The Riverside Hotel Sligo is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the “Policy”) together with any disclaimers which sets out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.

The Riverside Hotel Sligo is the sole owner of any information collected. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

If you have a query regarding how your Personal Data is held or used please contact our General Manager at GM@riversidesligo.ie.

Information we may collect from you

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.

We may collect and process data including the following in the course of providing services to you, which could contain your personal data: your full name; your address; your various email addresses; your various phone numbers; your nationality; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your professional organisations; details of your car registration number; and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, food services, meeting rooms and event spaces.

We may also process other data, which is not personal data.

When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.

Security and where we store your personal data

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use.

As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.

Uses made of your personal data

We use your personal data that we hold to:

In our legitimate interest of advertising our services (as listed below), provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
Carry out our obligations arising from any contracts entered into between you and us;
In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
Comply with legislation; and/or
Notify you about changes to our services.

Why does The Riverside Hotel Sligo need your Personal Data?

Bookings

We require your personal contact details in order to register your booking. Contact information required through online bookings includes First Name, Surname, Email Address, Telephone Number, Address and possibly Car Registration Number. We will contact you through this information regarding your reservation. If you are a Corporate Guest with us we may also make note of what Company you are a representative.

Guest Reviews

We may contact you through email to invite you to write a review on your recent stay with us. Customer feedback is imperative for us to continue to ensure guests continue to receive high quality service in all areas of the hotel.

Marketing Activities

After your stay with us we will send you an email containing a link to review your experience through our own site or Trip Advisor. By completing a guest review, you’re agreeing that it can be displayed on, for example, our websites, in our social media accounts; to inform other travellers about the quality and services of the hotel. This is a one-time email and is not related to our newsletter.

Cookies are small text files that a site transfers to a visitor's hard disk or browser for added functionality or for tracking site usage. In order to measure the effectiveness of our online presence, Riverside Hotel may use cookies to determine the path users take on our site and to identify repeat visitors of our site. We do not use cookies to gather personal information such as a person's name or e-mail address.

List of services

Accommodation.
Restaurant, bar service and other food related services.
Boardrooms and Events.
Hospitality services pertaining to hotel keeping.
Conference and Banqueting

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.

We keep your Data for varying periods according to our Retention Schedule.

Disclosure of your information

We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers.

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.

Links to other sites

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

Your rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -

The right to access data relating to you (‘access right’);
The right to rectify/correct data relating to you (‘right to rectification’);
The right to object to processing of data relating to you (‘right to object’);
The right to restrict the processing of data relating to you (‘right to restriction’);
The right to erase/delete data relating to you (i.e. the “right to erasure”); and
The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).

The controller for the purposes of GDPR is

Cloone Leisure Ltd,
The Riverside Hotel Sligo,
Abbeyquarter North,
Sligo
F91 X92V

Changes to this policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at GM@riversidesligo.ie

All requests will be dealt with promptly and efficiently.